Service Level Assurance
Insights. Actions. Results.
Deliver better service at lower cost—Reveille SENTRY equips MSPs, Integrators, and ISVs to outperform SLAs across Intelligent Automation (ECM, IDP, RPA).
Every organization—whether it’s stated, unstated, written, or unwritten—has some level of Service Level responsibility.
Measurable service levels offer tangible benefits for both the service provider and the customer. SENTRY offers Service Level Assurance for document-driven, business-critical processes. Are you an MSP, ISV, or SI empowering these processes?
Win More Deals, Scale with Confidence
-
Unlock new logo growth and service expansion without growing your headcount
-
Differentiate in Competitive Deals with SLA-backed service on platforms like Hyland, OpenText, ABBYY, and others
- Monitor dozens (or hundreds) of environments through one pane of glass
-
Accelerate Onboarding and Go-Lives
The SENTRY Platform
- ^Exceed service level expectations with over 1,000 OOTB monitoring tests and alerts to provide proactive visibility and accelerated time to repair
- ^Easy to configure, automated self-healing actions that keep processes running
- ^Dashboards, reports, and real-time metrics on wholistic platform health
The Value of SENTRY’s Service Level Assurance
Improve Service Levels
95% of organizations meet their content system SLAs with Reveille.
Minimize MTTD & MTTR
Detect issues faster and decrease unplanned downtime by over 50%.
Reduce Trouble Tickets
Reduce trouble tickets by over 50% with automated monitoring.
Free Manual Resources
“I save at least 20 man hours per week” – MSP Customer
Generate More Revenue
By offering services for ECM, IDP, and RPA applications at scale.