Guarantee the service you promise.
MSPs, SIs, and ISVs supporting platforms like Hyland, Microsoft, ABBYY, Tungsten, OpenText, and others know that uptime, speed, and service reliability aren't optional — they're table stakes.
Service levels are more than SLAs — they're your reputation.
It's time to go beyond infrastructure monitoring and ensure service-level confidence across every platform you support.
Empowering business-critical content & document processes.
Meet SLAs proactively
Get visibility into hosted and on-prem customer environments and meet SLAs proactively.
Validate every deployment
Validate deployments and deliver post-go-live support with performance insights.
Consistent value, every client
Ensure your solutions deliver consistent value across all client environments.
What is Service Level Assurance for ECM, IDP, and automation?
- Observability from the application platform level — beyond CPU or disk I/O.
- Proactive alerting on slowdowns, exceptions, or service drops.
- Automated self-healing to minimize the MTTR gap.
- Auditable performance history across tenants or deployments.
- SLA alignment with operational metrics clients care about.
- Secure, contextual communication through platform dashboards & reports.
SLA reports showing uptime, how many incidents and how long they lasted — having that data to show the value of our enterprise content platforms helps us to justify any kind of expenses…
Is your MSP missing key service signals?
Download Top 10 Signs Your MSP Service Demands Observability to uncover blind spots, improve performance, and scale with confidence across document and content processes.
The value of Service Level Assurance — for you and your clients.
Operational Efficiency
Automate root cause, health checks, and remediation — reclaim the hours your team spends firefighting and put them back on billable work.
Clear Accountability
Auditable, tenant-level performance history ends the finger-pointing. One record of what happened, when, and who owns it.
Ensure AI Data Continuity
AI runs on content. Keep the document pipelines feeding your clients' AI initiatives flowing — and prove it.
Customer Satisfaction
Catch issues before the client feels them. Clients who never file the ticket renew — and expand.
Prevent Costly Disruptions
Proactive alerting and automated self-healing stop slowdowns and service drops before they become SLA penalties.
Reduce Internal Conflict
Shared, SLA-baseline metrics put your team and your client on the same page — literally one pane of glass.
Service Level Assurance, answered.
What is Service Level Assurance for ECM, IDP, and automation?
Who is Service Level Assurance built for?
How is Service Level Assurance different from infrastructure monitoring?
Which platforms does SENTRY provide Service Level Assurance for?
How does Service Level Assurance prove value to clients?
Promise it. Prove it.
Service-level confidence across every platform you support — with the reports to show for it. Your brand up front. Our watch behind it.