SENTRY ROI: the watch pays for itself.
Reveille SENTRY — a partner and software program powered by Reveille — helps MSPs, SIs, and ISVs unlock real ROI through smarter monitoring, faster response, and stronger service level delivery across the enterprise content platforms your clients run on.
Transform the way you deliver and scale services.
Empowering business-critical content and document processes across Enterprise Content Management (ECM), Intelligent Document Processing (IDP), and RPA — measured the way a service provider measures: on the P&L.
| Area | Without SENTRY | With SENTRY | Savings / Gain |
|---|---|---|---|
| Time spent on root cause | 20 hours/week | 3 hours/week | +17 hrs saved |
| SLA penalty incidents | 3 per quarter | 0 per quarter | +$10K–$20K saved |
| Client churn rate | 8–12% annually | 3% annually | Retained revenue ↑ |
| Billable team capacity | 80% | 95% | More client throughput |
| New logo clients | — | 10 in year 1 | +$150K new logo revenue |
| Upsold SENTRY clients | — | 20 in year 1 | +$300K upsell revenue |
ILLUSTRATIVE YEAR-1 MODEL · ACTUAL RESULTS VARY BY CLIENT BASE AND SERVICE MIX
Margins up. Headcount flat. +0 headcount added. Service levels exceeded.
Discover How You Can Grow with SENTRYHow SENTRY delivers ROI on Service Level Assurance.
The return doesn't come from another dashboard. It comes from replacing the reactive model your competitors still bill hours against.
What is Service Level Assurance for ECM, IDP, and RPA?
- Observability from the platform level — not just CPU or disk I/O.
- Proactive alerting on slowdowns, exceptions, or service drops.
- Automated self-healing to minimize the MTTR gap.
- Auditable performance history across tenants or deployments.
- SLA alignment with the operational metrics clients care about.
The value of Service Level Assurance — on both sides of the SLA.
Operational Efficiency
Automate root cause, health checks, and remediation — reclaim the hours your team spends firefighting and put them back on billable work.
Clear Accountability
Auditable, tenant-level performance history ends the finger-pointing. One record of what happened, when, and who owns it.
Ensure AI Data Continuity
AI runs on content. Keep the document pipelines feeding your clients' AI initiatives flowing — and prove it.
Customer Satisfaction
Catch issues before the client feels them. Clients who never file the ticket renew — and expand.
Prevent Costly Disruptions
Proactive alerting and automated self-healing stop slowdowns and service drops before they become SLA penalties.
Reduce Internal Conflict
Shared, SLA-baseline metrics put your team and your client on the same page — literally one pane of glass.
SENTRY ROI, answered.
What is Reveille SENTRY?
What is Service Level Assurance for ECM, IDP, and RPA?
What ROI can MSPs, SIs, and ISVs expect from SENTRY?
How does SENTRY reduce SLA penalties?
Does adopting SENTRY require adding headcount?
More logos. Same headcount.
The watch never blinks — and the bundle includes the software, the enablement, and the private-label option to put your brand up front and our watch behind it.