Managed Service Providers supporting ECM, IDP, RPA, and content workflows face a growing operational challenge: every customer environment behaves differently. Workload spikes, document volumes, user demand, and system configurations vary by client — and yet service-level expectations remain high across the board.
The result?
Rising support tickets, long troubleshooting cycles, and shrinking margins.
For MSPs, the core problem isn’t a lack of skill — it’s a lack of centralized visibility. When teams can’t see what’s happening inside each platform or workflow, they’re forced into reactive firefighting, often learning about problems only after users complain.
This is where Reveille SENTRY changes the game.
The Multi-Client Reality MSPs Are Up Against
Supporting multiple customer environments means managing:
- Different ECM/IDP/RPA platforms
- Varying infrastructure and authentication setups
- Custom workflows, document classes, and routing rules
- Different business-critical processing schedules
- Diverse SLA requirements
Generic monitoring tools can tell you whether a server is up.
But they cannot:
- Detect when capture workflows slow down
- Spot queue backlogs before they cause delays
- Alert when classification accuracy drops
- Identify integration issues between systems
In other words — they don’t monitor the business logic.
And that’s exactly where disruptions occur.
Centralized Observability: The Missing Layer for MSPs
To scale support efficiently, MSPs need one pane of glass that provides:
| Required Capability | Why MSPs Need It |
|---|---|
| Cross-environment visibility | Reduce context switching + manual data gathering |
| Proactive performance alerting | Detect issues before users report them |
| Workflow and queue monitoring | Find bottlenecks early |
| Automated recovery actions | Reduce support labor and bridge calls |
| SLA tracking + reporting | Prove value and justify service costs |
This is what Reveille SENTRY is built for.
What Reveille SENTRY Delivers for MSPs
Reveille SENTRY provides multi-tenant, multi-client performance monitoring and service assurance for ECM, IDP, and document-centric automation platforms.
With SENTRY, MSPs get:
1. Centralized Visibility Across All Clients
Monitor every environment — from one dashboard.
No more logging into different consoles or systems.
2. Proactive Early Warning Alerts
Catch slowdowns and failures before they turn into support tickets.
3. Automated Self-Healing Actions
Restart workflows, rebalance queues, clear stalled jobs — automatically.
4. Service Level Assurance Reporting
Track uptime, response times, volume throughput, and SLA adherence in real time.
5. Operational Scalability Without Adding Headcount
Support more customers — not more workload.
The Business Impact for MSPs
| Outcome | Business Value |
|---|---|
| Fewer Help Desk Tickets | Lower support costs & reduced noise |
| Faster Mean Time to Resolution (MTTR) | Less operational disruption |
| Improved SLA Performance | Reduced penalties & stronger retention |
| Standardized Support Delivery | Easier onboarding of new customers |
| Higher Margins | More services delivered—without adding staff |
In short — your service becomes more predictable, efficient, and profitable.
Why This Matters Now
As customers automate more document-driven workflows, they expect:
- Higher availability
- Faster performance
- Zero-impact upgrades
- Continuous reliability
MSPs that assure services — not just support them — will win.
Final Takeaway
Reveille SENTRY gives MSPs the centralized visibility and control needed to deliver consistent, reliable, and scalable services across multiple customer environments.
Instead of reacting to problems, MSPs can:
- Prevent disruptions
- Demonstrate measurable service value
- Grow revenue without growing headcount
This is the shift from monitoring to Service Level Assurance. Talk to a SENTRY expert today!
