The Hidden Cost of License Sprawl
For Managed Service Providers (MSPs), Systems Integrators (SIs), and Independent Software Vendors (ISVs), profitability hinges on tight control over resources. Yet one of the most common profit killers is license sprawl—when client licenses, user accounts, and service entitlements expand unchecked.
Left unmanaged, license sprawl leads to:
- Over-consumption of resources your team pays for but doesn’t monetize
- Wasted capacity on idle or duplicate licenses
- Billing leakage, where clients consume more than they’ve contracted for
- Escalating support demands, as hidden consumption strains systems
For many providers, license sprawl quietly eats away at margins while putting service levels—and client relationships—at risk.
Why Traditional Monitoring Misses the Mark
Most monitoring tools track infrastructure metrics—CPU, memory, uptime. But they don’t provide the application-level visibility MSPs need to see how clients are actually consuming their ECM, IDP, and automation platforms.
That means:
- License pools go unchecked across Hyland, OpenText, IBM, and ABBYY deployments
- Consumption growth is invisible until renewal surprises or performance issues arise
- Forecasting and profitability analysis suffer, since MSPs can’t align consumption with billing
Without visibility into license usage, providers are left reactive instead of proactive.
Service Level Assurance: A Smarter Way Forward
This is where Reveille SENTRY changes the game. As a service level assurance platform, SENTRY doesn’t just monitor infrastructure—it reaches into the application layer to show exactly how licenses and resources are consumed.
With SENTRY, MSPs, SIs, and ISVs can:
- Track license utilization in real-time across ECM & IDP platforms
- Spot overuse and abuse early, before it impacts SLAs
- Right-size client contracts based on actual usage
- Control costs and maximize margins by eliminating waste
- Provide proactive reporting as a value-added service to clients
This level of observability gives providers both operational control and a new revenue lever—turning transparency into profitability.
Turning Visibility Into Profitability
Managing license consumption isn’t just about preventing overuse—it’s about creating a more profitable service model. With SENTRY:
- Cost alignment improves: No more “all-you-can-eat” losses.
- Billing accuracy increases: Track actual usage and adjust invoices accordingly.
- Renewals are data-driven: Show clients consumption trends to justify upgrades.
- Competitive advantage grows: Offer service-level assurance and resource tracking that others can’t.
In short, SENTRY helps providers move from firefighting license sprawl to actively managing and monetizing client consumption.
Final Word: From Drain to Differentiator
License sprawl doesn’t have to be a silent profit drain. With the right visibility, MSPs, SIs, and ISVs can transform consumption management into a differentiator—keeping costs in check, strengthening SLAs, and building trust with clients.
That’s the power of Reveille SENTRY: Service Level Assurance purpose-built for ECM, IDP, and automation platforms.
👉 Ready to see how SENTRY can help you track and control license consumption? Talk to a SENTRY expert!
