Modern organizations depend on ABBYY and Tungsten Automation (formerly Kofax) to drive intelligent document processing (IDP), capture, and workflow automation. From invoices and claims to citizen onboarding and records management, these platforms transform unstructured data into actionable information.
But when document processes slow down, fail silently, or produce inconsistent results, the business impact is immediate. Users lose trust, SLAs get breached, and downstream processes grind to a halt. Unfortunately, traditional infrastructure monitoring tools can’t see inside ABBYY or Tungsten workflows—leaving critical blind spots where automation can fail unnoticed.
That’s where observability purpose-built for document processes comes in.
The Challenge—Blind Spots in Document Automation
While ABBYY and Tungsten provide detailed workflow and exception logs, those insights rarely make it to IT or MSP operations teams in real time. Common challenges include:
- Lack of end-to-end visibility from capture to export
- Silent failures in batches, exports, or classification models
- SLA breaches due to delayed detection or manual troubleshooting
- Fragmented monitoring across infrastructure, applications, and workflows
- Reactive problem resolution that depends on end-user complaints
The result? A gap between what business users expect and what IT or MSPs can confidently deliver.
The Solution—Reveille Observability for ABBYY + Tungsten
Reveille SENTRY closes the visibility gap with purpose-built observability designed for intelligent automation ecosystems. Unlike generic APM or infrastructure tools, Reveille monitors the actual document processes that keep your ABBYY and Tungsten systems running.
With Reveille, MSPs, SIs, and internal IT teams gain real-time insight into:
- Process health and throughput: Monitor every ABBYY or Tungsten job, batch, and export in real time.
- Availability and performance: Detect issues before users are impacted.
- Workflow compliance: Track completion rates and SLA performance by customer or process.
- Root-cause diagnosis: Identify the exact module or step where a slowdown or failure occurs.
- Automated recovery: Trigger alerts, actions, or service tickets automatically.
The result is complete Service Level Assurance for document automation—keeping your platforms running at peak performance with no blind spots.
Benefits for MSPs, SIs, and Enterprise Teams
For MSPs and Service Providers:
- Offer Observability as a Service to ABBYY or Tungsten customers
- Reduce manual monitoring time by up to 70%
- Meet SLAs confidently with automated insight and alerting
- Create new revenue streams by bundling assurance with managed services
For Enterprise IT Teams:
- Detect issues before they impact business users
- Shorten mean time to detect (MTTD) and repair (MTTR)
- Improve SLA compliance and uptime metrics
- Increase confidence in automation reliability and audit readiness
Real-World Impact
One global financial services firm using ABBYY and Tungsten for claims automation faced recurring delays caused by failed batches and stalled exports—issues invisible to corporate monitoring tools.
After deploying Reveille, the IT operations team gained real-time visibility into capture and export workflows, automatically alerting them to failures before users noticed. The result:
- 80% faster issue detection
- 60% fewer end-user tickets
- 100% SLA compliance across automated document processes
Why Observability Matters More Than Ever
With the rise of intelligent automation and AI-driven document processing, enterprises and service providers can no longer afford reactive visibility. Observability brings together monitoring, analytics, and assurance, allowing IT teams to see, understand, and act on the health of document-centric systems.
For ABBYY and Tungsten environments, that means continuous insight into the processes that power business continuity, compliance, and customer satisfaction.
Start Eliminating Blind Spots Today
Whether you manage ABBYY or Tungsten Automation environments directly or deliver them as part of a managed service, Reveille SENTRY ensures that no document process runs in the dark.
👉 See how Reveille SENTRY delivers Service Level Assurance for ABBYY and Tungsten.
Talk to a SENTRY expert today.
