Introduction: The Pressure on Hyland MSPs
Managed Service Providers (MSPs) supporting Hyland OnBase are under more pressure than ever. Clients expect more than uptime—they want guaranteed service levels, audit-ready compliance, and proactive issue prevention.
But traditional monitoring tools don’t deliver that visibility. They measure servers and infrastructure, not OnBase workflows, capture processes, or content-driven SLAs. For MSPs, this creates risk: missed SLAs, client dissatisfaction, and costly penalties.
That’s why MSPs are embracing Service Level Assurance with Reveille SENTRY—a platform designed to help providers deliver more client value while scaling profitably.
Why Uptime Alone Isn’t Enough
Your client’s business runs on more than servers—it runs on critical content processes inside Hyland OnBase.
- A stuck capture batch can delay hundreds of loan applications.
- A slow indexing process can hold up insurance claims.
- A workflow failure can impact compliance deadlines in healthcare or government.
Traditional tools may show “green lights” at the infrastructure level, but these issues go undetected until end users complain—or worse, until SLA penalties are triggered.
Delivering More Client Value with Service Level Assurance
1. Proactive SLA Protection
Reveille SENTRY monitors OnBase end-to-end processes in real time. Instead of reacting to outages, MSPs can detect issues before they hit SLAs. The result: fewer penalties, faster resolution, and stronger client trust.
2. Automation Without Adding Headcount
SENTRY delivers 70+ proactive automated actions, reducing manual health checks and routine firefighting. MSPs report saving 20+ hours per week, which means teams can scale services without hiring more staff.
3. Compliance and Audit Readiness
For regulated industries, compliance is tied directly to SLAs. SENTRY provides detailed dashboards, reports, and audit trails, ensuring MSPs can help clients stay compliant and avoid regulatory risk.
4. Proven ROI for MSPs and Clients
With SENTRY, MSPs turn SLA assurance into measurable ROI:
- 50%+ reduction in MTTD/MTTR
- 70+ hours per week saved across IT and operations
- Higher client satisfaction and retention rates
This translates into more profitable service delivery and stickier client relationships.
Turning SLAs into a Competitive Advantage
Instead of dreading SLA penalties, MSPs can make SLA performance a differentiator. With Reveille SENTRY, providers move from “keeping the lights on” to assuring client outcomes—a shift that wins renewals, expands contracts, and builds long-term partnerships.
Conclusion: Grow Your OnBase Practice with Assurance
For Hyland OnBase MSPs, the message is clear: clients want more than uptime—they want assurance. Reveille SENTRY helps you deliver it.
By proactively protecting SLAs, automating routine monitoring, and delivering measurable ROI, SENTRY enables MSPs to scale profitably while giving clients the confidence they demand.
Talk to a SENTRY expert about the value for your organization.
