How MSPs Turn Observability into Trust, Differentiation, and Stronger SLAs
For Managed Service Providers (MSPs), transparency isn’t optional—it’s a competitive advantage.
Your clients expect continuous uptime, stable workflows, accurate document processing, and clear reporting on the health of the platforms you support.
But for MSPs supporting ECM, IDP, and automated document processes, this expectation becomes a challenge:
Most monitoring tools can’t show clients what’s actually happening inside their mission-critical workflows.
That’s where Reveille SENTRY changes the game.
SENTRY provides deep, workflow-level observability and turns it into clear, intuitive dashboards that MSPs can share with clients—finally giving them visibility into the services they rely on and the value you deliver.
⭐ Why Transparent Reporting Matters for MSPs
Agencies and enterprises trust MSPs to ensure stability, uptime, and SLA compliance for critical platforms like:
- Hyland OnBase
- ABBYY Vantage & FlexiCapture
- OpenText Documentum & xECM
- IBM FileNet & Datacap
- Microsoft 365
- RPA automations
Yet clients rarely see what’s working or what you’re protecting them from.
Transparent dashboards give MSPs a way to showcase:
✔ Issues caught automatically
✔ Proactive resolutions before users noticed
✔ SLA performance trends
✔ High-volume workflows and processing speed
✔ Queue health and user activity
When clients understand the value you’re delivering, they renew—and expand.
⭐ The Problem: Traditional Monitoring Fails at Client Communication
Tools like SolarWinds, PRTG, LogicMonitor, and Datadog are excellent for infrastructure—but they fail at:
- Workflow visibility
- Document processing metrics
- IDP accuracy & throughput
- RPA success/failure insights
- Multi-tenant reporting
- Per-client observability
- ECM platform behavior
They can tell you a server is up, but not that:
- A workflow queue is building
- A permit application portal is slowing down
- ABBYY extraction accuracy is dropping
- A FileNet routing task has stalled
- Hundreds of documents are stuck waiting for a metadata update
Clients don’t care about server ping times—they care about business process health.
SENTRY bridges this gap.
🚀 How SENTRY Dashboards Transform MSP Reporting
1. Multi-Tenant Dashboards Built for MSP Scale
SENTRY was designed for MSP operations from the ground up.
You get:
- A single pane of glass across all clients
- Tenant-specific dashboards
- Role-based access for each client
- Isolated environments and reporting views
MSPs can easily show the health of each client’s ECM/IDP/RPA workloads in seconds.
2. Workflow-Level Visibility Clients Can Actually Understand
SENTRY displays data from inside:
- ECM workflows
- IDP pipelines
- OCR extraction queues
- Content ingestion
- RPA automation tasks
- API connections powering portals
Instead of showing infrastructure charts, SENTRY shows business-level insights clients understand, such as:
- “Average time to process a document”
- “User performance trends”
- “Extraction accuracy by batch”
- “Top workflow bottlenecks”
- “SLA compliance percentage”
This moves MSPs from “keeping things running” to being strategic partners.
3. Automated Issue Detection + Reporting (No Manual Work)
Dashboards automatically surface:
- Performance slowdowns
- Failing workflows
- Burst volumes
- Errors in metadata
- Stuck ingestion tasks
- Unresponsive RPA steps
And because SENTRY can automatically:
- Restart workflows
- Clear queues
- Re-run failed batches
…MSPs can report resolved issues, not just detected ones.
Clients love this.
4. SLA Reporting That’s Always Ready for Review
SENTRY dashboards track everything SLAs depend on:
- Uptime
- Workflow stability
- Throughput
- Processing accuracy
- Exception rate
- MTTR / MTTD
Whether your MSP operates under strict contract SLAs, ILAs, or audit requirements, SENTRY gives you:
✔ Instant SLA evidence
✔ Annual review-ready reports
✔ Complete historical visibility
✔ Charts that make sense to clients
5. Customizable Dashboards for Any Client or Vertical
SENTRY dashboards can be shaped for:
- Government portals
- FOIA workflows
- Licensing & permitting
- Healthcare workflows
- Claims & loan processing
- Manufacturing & energy documentation
- Education records
- Shared services
Each dashboard highlights the metrics that matter to that client—strengthening your relationship and proving your value.
⭐ What MSP Clients See (And Why They Love It)
With SENTRY, clients get reporting that shows:
🔹 What was processed
Volumes, throughput, peak hours, case/document types.
🔹 What issues were prevented
Silent workflow errors, delays, metadata failures, user spikes.
🔹 How performance is trending
Weekly/monthly comparison, workflow speed, accuracy.
🔹 How stable their system is
Processing success rate, downtime avoided, automated recoveries.
🔹 That their MSP is proactive—not reactive
Dashboards visually demonstrate stability, foresight, and partnership.
When clients see everything clearly, trust skyrockets.
🧭 Why Transparent Reporting Is a Revenue Driver for MSPs
SENTRY dashboards help MSPs:
- Win renewals
- Expand into more platforms
- Justify premium SLAs
- Reduce manual status reporting
- Shorten QBR prep from hours to minutes
- Stand out in RFPs and competitive bids
MSPs who use SENTRY often say:
“This is the first time our clients truly understand the services we provide.”
🔒 Final Word: Transparency is the New MSP Differentiator
Clients don’t just want uptime—they want proof.
They want clarity, confidence, and trust.
With SENTRY Dashboards, MSPs can finally give clients the visibility they expect and the reassurance they need.
SENTRY turns observability into communication.
Communication into trust.
Trust into long-term revenue.
