Blog
The MSP Play for AI-First ECM: Sell Assurance, Not Uptime
AI-First ECM: The SENTRY Play for MSPs | Reveille Your customer's content platform just learned to read, classify, and act on its own. SENTRY is how an MSP makes sure it's acting on the truth. — The...
🎮 STOP PLAYING THE BLAME GAME (UNLESS YOU’RE WINNING)
PRESS ENTER TO START← → choose who gets blamedSPACE to throw blameGOAL: Dodge incidents, collect SENTRY stars, keep your SLA intact. Yes… we literally built a computer game for MSPs. A retro 8‑bit...
What Should MSPs Actually Monitor in ECM and IDP Environments? Most Are Missing the Real Risks
If you’re delivering managed services around ECM, IDP, or document automation platforms, here’s the reality: You can’t assure what you can’t see. Most MSPs are still monitoring...
The AI Operations Gap: Why MSPs Can’t Assure What They Can’t See
AI Is Expanding Faster Than Operational Control Across platforms like Microsoft 365, ABBYY Vantage, and Hyland OnBase, AI is no longer experimental—it’s operational. Documents are classified...
Reveille Forms New Partnership Through the SENTRY Program to Elevate Hyland OnBase Managed Services
ATLANTA, GA – March 3, 2026 – Reveille Software, the leader in observability and Service Level Assurance for enterprise content and intelligent automation platforms, and i3 Verticals, a trusted...
2026 Intelligent Automation Service Risk Assessment
2026 Intelligent Automation Service Risk Assessment Most MSPs monitor systems. Few truly assure intelligent automation services. Calculate your exposure across IDP, ECM, RPA, and AI-driven...
What Is Service Assurance for Intelligent Automation?
A Guide for MSPs and Systems Integrators in 2026 Managed Service Providers (MSPs) and Systems Integrators (SIs) are building intelligent automation environments faster than ever. Platforms like...
Why MSP SLAs Fail in Intelligent Automation
Managed Service Providers supporting Intelligent Automation platforms — ECM, IDP, and RPA — rarely miss SLAs because they don’t care. They miss SLAs because the operating model breaks down at scale....
Why Systems Integrators Lose Visibility After Go-Live (and How SENTRY Fixes It)
For many systems integrators (SIs), the go-live celebration is also the start of an invisible problem: once a project launches successfully, true visibility into system behavior often fades — right...